Meaningless Rankings

The Times Higher Education has published its highly subjective (50% “reputational”) rankings of the top 200 universities in the world — and although such ranking are quite unreliable, I was pleased to see that my Masters alma mater is third in the world, my doctoral alma mater was 14th in the world, and that although the University of Glasgow is in 78th place, it’s accompanied by Carolina. And of course, this survey was compiled before anyone knew I’d be teaching here. I leave it to you to assess whether that will boost or sink Glasgow’s ranking.

Cultural Life In Bonny Scotland

Kevin Smith is making an appearance at the Royal Concert Hall. I’d roll down to catch his routine, but £35 (and any attendant hidden charges) strikes me a little much to watch even a cool filmmaker talk about himself. That’s even after he had the chutzpah to stand apart from the Hollywood apologists for child rape.
 
I really like some UK advertisements. The best, so far, is the ad for Haribo jelly candies.
 

 
“Look into my eyes.” She’s great.
 
Plus the ten- and fifteen-second spots for LG mobile phones.

Glasgow And Me

People keep asking, “What’s it like in Glasgow?” and “How are you doing?” The short answers are “Lovely” and “Doing all right”; the long answer to both is, “It’s more complicated than that.”
 
Glasgow first: Magpies instead of crows ( I don’t even see that many pigeons here).
 
Sandstone buildings everywhere; the question is “Red sandstone or yellow sandstone?”
 
Cloudy skies much of the time, but not as wet as one might think (so far) (Of course, it’s supposed to rain all day tomorrow, and my overcoat hasn’t arrived yet. If Samuel L Jackson is reading this, would you consider mailing me one of your full-length black coats? Thanks).
 
This “drive on the left” practise has effects beyond the obvious. A great many behaviours follow from the initial axiom that one drives on the left. For instance, the whole notion of a “passing lane” changes. For another, the habit of making eye contact with the driver when one is crossing the street works much less well when it turns out that you’ve been staring at the passenger.
 
Almost every restaurant I’ve seen has a vegetarian option, frequently a vegan option. Unfortunately, they rarely offer more than one or two, so if you don’t like those (or if they emphasize tomatoes, as many do), it’s hard luck. If you do like it, you’re in for a lot of repetition.
 
I like living as a pedestrian, but Glasgow is distinctly hilly — and my walk to and from work begins and ends on hills, with a more level stretch in the middle. From Partickhill to Hyndland, there’s a serious slope; then from Hyndland to Byres Road, it’s much more even. From Byres Road to the University, it’s uphill again (especially the short stretch from the gate I enter to the building that houses Theology). So every day, my walk begins comfortably enough heading downhill, but winds up with a steep uphill stretch.
 
I like Glaswegians, although I have to ask people to repeat themselves embarrassingly often. They (mostly) indulge me with a smile. I haven’t explored much yet, but I look forward to learning more about the neighborhoods beyond the West End.
 
I hadn’t been listening to much music, partly because I wanted to learn to hear Glasgow, and partly because my iPhone now functions almost exclusively as a music player, and carrying one more electronic item (besides my actual mobile phone, for which Thanks, Gary!), seemed unnecessary. Yesterday and today I took the iPhone on my walk, and listening to music that I love contributed to a notable uptick in my feelings. That, together with the recollection that I can use the iPhone’s wifi even though I can’t use it for phone or phone-based data transmission, has me thinking again about jailbreaking it.
 
That reminds me that I’m startled by how security-conscious institutions in the UK seem. The folks I meet every day aren’t suspicious or unfriendly, but the University network is more tightly locked-down than any I’ve worked on in ages, and practically every net access point I see is password-protected. I can think immediately of several places in Durham and Evanston where you could easily catch open wifi signals, no big deal; here, even the cafes that offer free internet require that you enter a secret password for the day. And considering the size of Glasgow and the presence of students, there are startlingly few places that offer free net access at all. It won’t irk me so much once the broadband at my flat actually starts working, but for now it’s an unsettling nuisance.
 
That touches on the “How are you?” question, and in a sense I’m certainly doing quite well. Sleep is reliable and comfortable. My colleagues have welcomed me with intoxicating warmth. I’ve been eating frugally, but with a view toward getting my fruits and veggies, and minimizing carbs and fats. And of course, I’m getting a lot of walking in!
 
All that, however, masks some real and persistent stresses that accompany intercultural displacement, isolation (aggravated by my relative lack of connectivity apart from working hours; Margaret and I have to get by with truly minimal interaction), the limitations of having only one suitcase of clothing, and the fact that it’ll be another two weeks till I’m paid. I could handle the relocation stress and loneliness much more manageably if (a) I had pots of money, so could just spend on clothing and eat out and pay per-hour for cafe wireless and seek out self-indulgent treats without thinking twice; (b) I were less committed to eating more carefully, so that I might consume more of the bready foods that surround me in a carb-driven food culture; (c) many of the social settings didn’t require intermittent expenses like cups of coffee or pints of beer; (d) my shipment of books and clothing would arrive (two formal shirts in my closet); (e) the economics of everyday life here didn’t differ from the USA in ways to which I’m not yet accustomed, so that I have to calculate all the time, and make judgments based on unanticipated differences in expense; and (f) a few other things. The simplest angle would just be to use money freely to ameliorate most of my frustrations, but we don’t really have access to cash till payday (and family and friends have already supported me very, very generously — thank you all very much!).
 
So I’m resolving to spend more of my day in social space (office and flat don’t count), and to spending a little more money than my frugal self would ordinarily venture to. The difference between a cup of instant coffee made at home and a brewed cup at a cafe isn’t only the £1.80, but also the spiritual cost of isolation. And a few pounds on bottled ink, or a shirt, or subway fare (as Steve was pointing out to me yesterday, just riding on the world’s cutest subway makes you cheerier), or a dinner out, may strain the budget, but they relieve very real tensions and burdens.
 
Tomorrow is my first class; that’ll absolutely help too.
 
So I think I’ll head out to get a bite of dinner and maybe a pint, and to log in somewhere to post this update. Glasgow is lovely and delightful, and I’m orienting myself to it gradually. And I’m doing fine, I’m doing all right — better and better.

Status Quaestionis

It’s been a very busy week. I have to prepare two and a half syllabuses for course systems that I don’t know from the inside, for courses I’ve never taught before (well, I’ve taught Historical Jesus several times, but not in this configuration). Plus, I have to put the letter “u” in various wourds to prove my fealty to the croun.
 
That part has mostly come together, but my flat is and will be offline for the foreseeable future. That means that the principal means of communication on which Margaret and I planned to rely has been cut off. We can communicate easily during the afternoon when I’m at work (1 PM here is 8 AM in Margaret-land). Once I go home, we can text each other, but that gets expensive fast. We’re managing, but the world will be a happier place when we can chat in the evening ( = afternoon in Margaret-land). Maybe sometime next week? Or the week after?
 
My possessions have landed in the UK, but they haven’t cleared customs. Once they do, they’ll wend their way northward till they come to my office building (where some will be carried upstairs to the seventh heavens, and a few boxes will come home to provide a much-needed degree of variety to my wardrobe). Still no word on when, though.
 
I think I’ve figured out how the washer-dryer works. I’ll give it another test run this weekend. Apart from that, I’ll be fine-tuning syllabuses, perhaps participating in “Doors Open Days” in Glasgow, I’ll make sure to hit a cafe sometime in the afternoon or evening (to catch up on email and perhaps glimpse Margaret online) — maybe I’ll pop in at the office. And read, and watch TV. See you around….

Orbitz FAIL

Last night after dinner, I settled down to arrange my plane flight to Glasgow. It was supposed to be pretty easy; the last time we bought a ticket, we had paid Orbitz a little extra for a previous ticket, for the prerogative of being able to exchange it for another ticket if (as we expected) I hadn’t been cleared for travel by the time of that ticket. In fact, several days before that scheduled flight, Margaret emailed Orbitz customer service to make sure we handled the exchange correctly.
 
Margaret couldn’t induce the website to offer a path for exchanging a previously-issued ticket, so on August 20 she entered the following query in the Contact Us blank on the Orbitz site:

I made a reservation for my husband to fly from the states to Scotland on Aug 23. When his first attempt at a work visa failed, I cancelled the Aug 23 flight, thinking I could get some credit from that flight toward another, as long as we made the new reservation before Aug 23. Now, however, when I’m ready to make a new reservation, I cannot find the information on line about how to proceed. How can I get some credit (I realize there are fees involved) from the cancelled reservation toward a new (changed) reservation?

Notice that she asked on the 20th, three days before the day of the scheduled flight; we were aware that we had to make our next reservation before the date of the original flight. In a very short while, she got the following response from Orbitz:

Dear Orbitz Customer,
 
Thank you for contacting Orbitz.
 
I understand you wish to make a new flight reservation using the credit from a cancelled flight.
 
The time limitations to use the credits are up to one year [my emphasis]. Upon re-booking, it must be with the same airline, same passenger but you can change the routing.
 
To make a new flight reservation using the credit, please call Orbitz Customer Service at (888) 656-4546 from the US and (312) 416-0018 from outside the US. Our Customer Service Agents will be happy to help you.
 
Sincerely,
 
M******* W*******
OrbitzTLC Team

Orbitz – Travel Well

In other words, three days before the original flight, when we were still operating on the understanding that “as long as we made the new reservation before Aug 23” we could exchange the ticket, we were told by an Orbitz employee that we had a full year in which to exchange the canceled ticket.
 
Returning to the scene last night, I called Orbitz to arrange the exchange. I called, and was referred a couple of times to different customer service specialists. I had spent a half hour on hold when I guessed that someone had lost track of my call, and I hung up and called back. When I called back, I went through the same referral process, and after a few minutes the spokesperson said, “I’m sorry, but you had to rebook before the day of your flight.” I read to her the message from Orbitz saying that we had a year in which to rebook; she responded that “the ticket has no more value,” and although we had paid extra for an exchangeable ticket, and although they had assured us we had a year in which to rebook, we had lost the full price of the ticket.
 
We went back and forth a couple of times, and I asked to speak to a supervisor. The supervisor wouldn’t budge. She could see that their employee had told us we had a year, but she insisted that it was impossible for them to honor the arrangement he had offered us. In the end, she sent us a $100 voucher for future travel arranged through Orbitz, as “a gesture of goodwill.”
 
I booked my flight through another agency; it cost a little bit more than it would have to rebook through Orbitz (-$100), but it was worth it to be dealing with a company that hadn’t demonstrated its willingness to renege on their employees’ instructions. I don’t plan on using the voucher; how would I know whether Orbitz would honor it?
 
#orbitzfail