Well, to be exact, they want my two-year-old MacBook Pro, which has been misbehaving more and more egregiously all summer. Since we haven’t had a stable address till recently, we haven’t had a convenient way to get the laptop serviced. Where would it be sent? Or at what Apple Store might we take it in, to be picked up at another one entirely? Now, however, as classes and a series of presentation dates loom, I called Cupertino to see whether they might be able to come to the aid of my poor distressed computer.
They were so impressed with my symptoms that they issued me two distinct case numbers. Now I have to back everything up, run down to Duke’s computer repair facility, clench my teeth, and get ready to go for a week without my digital right arm.